Member Services Representative I

Join our team for the opportunity to maximize your skillset and get rewarded for great results! There’s also a lot of freedom to find out what you’re good at and opportunities to explore! Bottom line, there’s a ton of room for your professional growth here at ProSites/CPA Site Solutions!

At our office, there’s never a dull moment. The people here are driven, collaborative, and dedicated to working hard while simultaneously having a good time. Whether its end-of-month lunches or fun, teambuilding events, there’s always something going on that brings our team together.

Summary:

ProSites is looking for a technical, service oriented Member Service Representative to assist our Member Services Department in delivering top-notch customer service to our 7,000+ and growing members subscribing to our website software, service & support. The Representative exudes passion for delivering above average customer support, proactively addressing technical and service issues and delivering resolutions in a timely manner. He/she is responsible for providing service and technical support to members.

Essential Duties and Responsibilities:

• Contribute with feedback and ideas on how to improve department and/or member experience
• Interact with other departments in a professional and respectful manner
• Participate in on and off site trainings
• Perform additional duties as assigned
• Add/change/remove text, images, links
• Implement third party codes and widgets
• Assist client with semi-custom design changes
• Interact with other departments in a professional and respectful manner
• Participate in on and off site trainings
• Perform additional duties as assigned

Knowledge, Skills and Abilities

• Proficiency in Microsoft Office (including Word, Excel, PowerPoint, etc.)
• Basic HTML understanding
• 2+ years of customer service experience in a fast paced, customer focused, technical call center environment
• Familiarity with CRM, preferably Salesforces.com, or similar systems required

Additional Requirements:

• Strong time management and project management skills
• Ability to work a flexible schedule including overtime as needed
• Associates or Bachelor’s Degree (preferred)

Location

This role is office-based in our Temecula, CA headquarters (not available for tele-commuting)

Benefits include:

• Excellent compensation and benefits package
• Generous vacation and paid holidays
• Medical, dental, life, and vision plans
• 401(k) plan
• Casual dress and frequent team building events

Interested in applying? Send your resume to careers@prosites.com and put Member Services Representative I in the subject line.

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