On average, a person checks their phone every 12 minutes(!) making text messages a great way to instantly get in contact with your patients.
In fact, text messages see quicker response times and higher response rates than sending emails or phone calls. By sending patients a text message and communicating with them in the ways they prefer most, you can improve response rates, reduce no-shows, and improve overall profitability.
It’s much easier for patients to respond to a text during the meeting, in the car, on-the-go, and while multitasking vs. answering a phone call or email. That’s why practices who want to stay up-to-date and ahead of the competition are learning how to effectively text with patients to remind them of upcoming appointments and other time-sensitive updates.
Additionally a few other benefits of texting with patients include:
- Ability to send a message to a group of people at once
- Quick response times
- Improved response rates
- Reduce no-shows
- Be perceived as up-to-date
Are you considering texting with patients? Find out surprising statistics in our latest flipbook that contains best practices, surprising stats, and laws to follow when texting with patients.