Work With Us!

Job Summary

 The Customer Care Specialist loves to drive results and promote the highest level of client satisfaction by turning a client into a true partner and developing real, authentic relationships. Client success is top of mind at ProSites and as such we empower our employees to drive that message home with our clients. You constantly are looking to identify & cultivate business growth opportunities while ensuring a high level of continuous client satisfaction. Your clients must be real relationships you value, and you would do anything to maintain a high level of trust with them. 

Essential Duties and Responsibilities:

• Provide guidance and leadership to direct reports, which initially includes the Marketing Operations (MOPs) Specialist, in the form of professional mentoring.
• Ownership of Prosites’ instance(s) of all current and future marketing automation platforms.
• Support the demand generation marketing plans and strategy to drive growth in line or exceeding target.
• Create marketing for new customer acquisition and nurture campaigns, utilizing email marketing, and digital marketing (paid media, digital events, social and search)
• Works closely with Marketing leadership to ensure that all marketing initiatives are tracking to remain within budgetary allowance.
• Challenge understanding of best practices and provide insights into areas of growth or improvement. Has the ability to identify the metrics necessary to track improvement and perform analysis.
• Advanced Marketo functionality, such as building nurture streams, custom objects, tokens, webhooks, segmentation, and dynamic content.
• Become the trusted subject matter expert on how internal systems work and relate to each other and manage, prioritize and respond to requests from sales, marketing and company leadership
• Manage the needs of multiple unique brands and be responsible for supporting multiple managers
• Train GTM team (as needed) on Marketo and other systems to fit with the corporate standards.
• Maintain and update documentation for all MAPs systems.
• Research new marketing technologies to complement existing tech stack and drive incremental revenue.

Qualifications (Required):

• Bachelor’s degree (Ideal candidate with have a degree in business, marketing, public relations, or communications)
• 2+ years of experience as a Marketing Operations Manager, with at least 1 year of managing (a) direct report(s) within a Marketing Operations team.
• 5+ years of non-executive marketing experience, ideally including (but not limited to) content creation, email marketing, marketing analytics, SEO, or social media management.
• 2+ years of Salesforce experience
• Documented history of marketing automation platform administration/ownership, specifically relating to Pardot and/or Marketo.
• Advanced knowledge of best practices for marketing automation, campaign attribution, and marketing operations.
• Must possess high level communication and analytical skills.
• High penchant for identifying areas of opportunity, developing plan for improvement, gathering buy-in, and leading initiative through to completion.
• Self-starter attitude. Sufficient support and leadership is in place for the individual selected to highly successful, however the ideal candidate will not require daily hands-on management once settled in to the organization.

Qualifications (Required):

• MBA (emphasis in Marketing or Operations Management) or similar advanced degree.
• Adobe Marketo Expert certification strongly preferred
• Pardot Marketing Cloud Administrator certification
• Salesforce Administrator certification
• Experience migrating/consolidating instances of marketing automation platforms

Physical/Mental Requirements for the Job:

• Prolonged periods of seating
• Frequent usage of electronics, including but not limited to computers and/or smart devices
• May be requested to work overtime and weekends if deemed necessary
• Must be able to lift at least 20 pounds
• Certain management positions might be required to occasional travel

Job Summary

The Senior Marketing Operations Manager is responsible for working with stakeholders to create, execute, and track marketing campaigns that support various industries, ownership of our marketing automation platform (MAP), and other various demand generation activities. This role will support the efforts of the Go-To Market team and drive processes to generate leads and revenue for the business. Specifically, the Senior Marketing Operations Manager will report to the Head of Revenue Operations and work closely with marketing, sales, revenue operations, data analytics, and non-GTM executives within the organization.

Essential Duties and Responsibilities:

• Provide guidance and leadership to direct reports, which initially includes the Marketing Operations (MOPs) Specialist, in the form of professional mentoring.
• Ownership of Prosites’ instance(s) of all current and future marketing automation platforms.
• Support the demand generation marketing plans and strategy to drive growth in line or exceeding target.
• Create marketing for new customer acquisition and nurture campaigns, utilizing email marketing, and digital marketing (paid media, digital events, social and search)
• Works closely with Marketing leadership to ensure that all marketing initiatives are tracking to remain within budgetary allowance.
• Challenge understanding of best practices and provide insights into areas of growth or improvement. Has the ability to identify the metrics necessary to track improvement and perform analysis.
• Advanced Marketo functionality, such as building nurture streams, custom objects, tokens, webhooks, segmentation, and dynamic content.
• Become the trusted subject matter expert on how internal systems work and relate to each other and manage, prioritize and respond to requests from sales, marketing and company leadership
• Manage the needs of multiple unique brands and be responsible for supporting multiple managers
• Train GTM team (as needed) on Marketo and other systems to fit with the corporate standards.
• Maintain and update documentation for all MAPs systems.
• Research new marketing technologies to complement existing tech stack and drive incremental revenue.

Qualifications (Required):

• Bachelor’s degree (Ideal candidate with have a degree in business, marketing, public relations, or communications)
• 2+ years of experience as a Marketing Operations Manager, with at least 1 year of managing (a) direct report(s) within a Marketing Operations team.
• 5+ years of non-executive marketing experience, ideally including (but not limited to) content creation, email marketing, marketing analytics, SEO, or social media management.
• 2+ years of Salesforce experience
• Documented history of marketing automation platform administration/ownership, specifically relating to Pardot and/or Marketo.
• Advanced knowledge of best practices for marketing automation, campaign attribution, and marketing operations.
• Must possess high level communication and analytical skills.
• High penchant for identifying areas of opportunity, developing plan for improvement, gathering buy-in, and leading initiative through to completion.
• Self-starter attitude. Sufficient support and leadership is in place for the individual selected to highly successful, however the ideal candidate will not require daily hands-on management once settled in to the organization.

Qualifications (Required):

• MBA (emphasis in Marketing or Operations Management) or similar advanced degree.
• Adobe Marketo Expert certification strongly preferred
• Pardot Marketing Cloud Administrator certification
• Salesforce Administrator certification
• Experience migrating/consolidating instances of marketing automation platforms

Physical/Mental Requirements for the Job:

• Prolonged periods of seating
• Frequent usage of electronics, including but not limited to computers and/or smart devices
• May be requested to work overtime and weekends if deemed necessary
• Must be able to lift at least 20 pounds
• Certain management positions might be required to occasional travel

Job Summary

The Account Advisor is a core member of the Go-To Market team at Prosites, responsible for helping our existing clients meet their goals by continually educating them on problems that can be solved by our products or services. The Account Adviser's primary focus is to partner with our clients to foster an understanding of current client needs and buying trends, then actualizing this data in the form of closing sales. This includes cross-selling value adding services like SEO, add-on products (mobile, social, design), as well as upgrading client to higher platforms to ensure they are maximizing the best results from the ProSites portfolio of products.

This is a quota-carrying position within the sales team at Prosites. Consistent, regular outbound calling into our client base is required for success within this position.

Essential Duties and Responsibilities:

• Position the agency as a partner who provides leadership, insights, and guidance with the client’s marketing plan(s)
• Exhibit exceptional organizational skills and maintain up-to-date documentation of all client activities throughout the agency
• Have an extremely high level of ownership and responsibility; represent the client internally
• Define client success benchmarks and ensure a collaborative relationship with the client to ensure those benchmarks are achieved
• Become the client’s trusted website consultant by recommending best-practices for their website through recommended aesthetics, ease of navigation, and overall architecture. 
• Assign, update, and manage client requests through cases in our ticketing system.
• Provide existing clients recommendations on overall site edits/performance.
• Demonstrate outstanding customer service through phone, email, and chat support.
• Perform edits through our proprietary website editor (required knowledge of Word, HTML, scripting, etc.)
• Regular and reliable attendance is expected as this is a full-time position
• Other duties as assigned by management 

Qualifications (Required):

• Proficiency in Microsoft Office (including Word, Excel, PowerPoint, etc.)
• Basic HTML understanding
• 3+ years of customer service experience in a fast paced, customer focused, technical call center environment
• Familiarity with CRM, preferably Salesforce.com, or similar systems required
• Strong time management and project management skills

Physical/Mental Requirements for the Job:

• Prolonged periods of sitting
• May be requested to work overtime and weekends if deemed necessary
• Must be able to lift at least 20 pounds
• Might be required to occasionally travel (no more than 5-10%)

Job Summary

The Internet Marketing Advisor (IMA) is a core member of the Go-To Market team at Prosites, responsible for bringing new clients into Prosites by educating them on problems we can solve through our comprehensive suite of industry-leading solutions. The IMA’s primary focus is making outbound prospecting calls to build a robust sales pipeline, and then converting that pipeline into new clients. IMAs will develop new relationships by assessing the prospect’s needs, providing solutions, creating and negotiating agreements, and closing the sale. This includes serving as an industry-specific subject matter expert within an established territory, focused on promoting website and digital marketing solutions to facilitate growth in our client’s businesses.

This is a quota-carrying position within the sales team at Prosites. Consistent, regular prospecting is required for success within this position.

Essential Duties and Responsibilities:

• Serve as a resource to Prosites prospective clients by building relationships through genuine curiosity and a consultative sales approach.
• Effective use of the end-to-end sales process, resulting in closed sales to ensure monthly, quarterly, and yearly individual sales quotas are exceeded.
• Establish and maintain a thorough understanding of the company's products and services, industry, and client needs.
• Record daily sales activities within our CRM (Salesforce) appropriately to monitor prospect engagement, sales funnel development, qualify prospects, build pipeline, and capture key data points to enable accurate sales reporting.
• Conduct in-depth needs assessments of prospective clients, emphasizing features that align with their desired business goals.
• Cross-sell new clients within their first 30 days prior to ownership transfer
• Demonstrate SEO and add-on features to current database of client
• Overcome technical and business objections of current clients to close new business
• Collaborate with internal teams to improve customer satisfaction, overcome challenges, and create a seamless customer experience
• Attend exhibitor booths at various tradeshows as needed.
• Other duties as assigned by management.

Qualifications (Required):

• Minimum of 2+ years of successful quota-carrying technology-based sales (B2B preferred)
• Proven track record showing ability to build strong relationships with clients
• Ability to provide clear and comprehensive written documentation using MS Office
• Applications and CRM System (e.g. Salesforce.com, HubSpot, MS Dynamics, NetSuite) experience
• General understanding of and sufficient level of comfort with internet technology, web marketing, and practice management.
• Must be able to balance customer service approach with sales approach
• Excellent written and verbal communication skills
• Excellent time management & organizational skills
• Persistent and able to handle rejection
• Ability to adapt to change

Qualifications (Required):

• Documented success in a position selling digital marketing products
• Documented success in a rapidly growing technology organization

Physical/Mental Requirements for the Job:

• Prolonged periods of sitting
• May be requested to work overtime and weekends if deemed necessary
• Must be able to lift at least 20 pounds
• Might be required to occasionally travel (no more than 5-10%)

Job Summary

The Sales Manager is a critical role within the sales department on the Go-To Market (GTM) team at Prosites. The Sales Manager carries many responsibilities, none more important than maximizing the effectiveness of the sales team and improving Prosites profitability. Maximizing effectiveness will require a deep understanding of our products, services, and industries, and then developing and leading a sales team toward success.

The ideal candidate for this position has several years of successful, quota-carrying experience as a sales representative, account manager, or account executive. Further, our ideal candidate has successfully led a revenue-producing team in a rapidly growing, B2B technology-oriented organization.

Essential Duties and Responsibilities:

• Provides leadership to the sales team through motivating and encouraging sales reps to ensure quotas are met.
• Reviews and analyzes sales and operational records and reports; uses data to project sales, determine profitability and targets, and identify potential new markets.
• Identifies and analyzes customer preferences to properly direct sales efforts through use of an ideal candidate profile.
• Consults with potential customers to understand their needs; identifies and suggests equipment, products, or services that will meet those needs.
• Resolves customer complaints, staffing problems, and other issues that may interfere with efficient sales operations.
• Collaborates with executive leadership to develop sales strategies.
• Planning and directing the hiring and training of new Sales Representatives
• Directing and coordinating all sales activities locally and regionally
• Serve as the face of the organization to internal and external partners
• Provide detailed and accurate sales forecasts
• Coach, mentor, and provide feedback to team members
• Foster a competitive yet collaborative team environment
• Assess individual performance through observation and measurement, and suggest corrective actions as needed
• Performs other duties as assigned.

Abilities:

• Sense of ownership and pride in your performance and its impact on company’s success
• Strong presence as both a manager and a leader, and knowing when appropriately to use either or both approaches with a sales team
• Proficiency in evaluating and coaching individuals to reach their maximum potential; includes talent evaluation and selection, training, and ongoing coaching.
• Reviews and analyzes sales and operational records and reports; uses data to project sales, determine profitability and targets, and identify potential new markets.
• High penchant for identifying areas of opportunity, developing plan for improvement, gathering buy-in, and leading initiative through to completion.
• Must possess high level communication and analytical skills.
• Expert with Microsoft Office and CRM System (salesforce.com)
• Strong organizational and time management skills
• Self-starter attitude. Sufficient support and leadership exist for the individual selected to be highly successful, however the ideal candidate will not require daily hands-on management once settled into the organization.

Key Skills, Knowledge and Qualifications:

• 5+ years of successful, quota-carrying experience as a sales representative, account manager, or account executive in B2B, technology-oriented organization(s)
• 1+ years of documented, successful leadership of a sales team within a rapidly growing, B2B technology-oriented organization
• Bachelor’s degree in Business Administration, Management, Marketing, or related field is preferred.

Physical/Mental Requirements for the Job:

• Prolonged periods of seating
• May be requested to work overtime and weekends if deemed necessary
• Must be able to lift at least 20 pounds
• Might be required to occasionally travel