Digital Solutions that Save Time and Reduce Stress
A Great Dental Website
The first step to Dr. White’s success was making her website a full-time, fully functioning employee that
her second employee, her VOIP phone system, directs patients to visit. Her warm and inviting
homepage is patient-forward, providing clear calls to action to complete integrated online forms,
schedule appointments online pay their bills online, or send emails to Dr. White.
It also showcases her personality to her patients. Using her website as the hub of her marketing and
communications simplifies her day-to-day activity and unifies her patient experience between her online presence and her dental office.
Automated Appointment Reminders
Implementing automated appointment reminders with a text option for cancellations instantly reduced
no-shows for Dr. White’s practice. Now, even patients who feel guilty or stressed over cancelling an
appointment can easily do so by just texting back “No” to the automated query. Being able to reschedule appointments ahead of time helped increase revenue while saving time. And the majority of her patients who need to cancel reschedule themselves on her website.
VOIP Phone System and Voicemail Transcriber
Rather than rely on a receptionist to answer the phone, Dr. White has implemented a VOIP phone
system that transcribes voicemails into emails. She can quickly respond to 4-5 patients in between
appointments, while still providing the option for emergency calls to come straight through. Patients
who want to make or reschedule an appointment are directed to the website for maximum efficiency.
The office had consistently suffered from mis-entered or missing information, but integrated online
forms solved this problem immediately. Patients can enter their own information through a HIPAA
compliant portal online, and it flags the changes for review within the office. Families are also easily able
to review existing forms for all members in one go, increasing patient satisfaction.