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How to manage, respond to, and gain positive patient reviews.
The best way to get more reviews is
to simply ask! Hang signage in your
once, train staff to request a review
from patients before they leave, and
include links in your
post-appointment follow-up emails.
It's easy to take the simplest things
for granted. Whether it's a positive
or a negative review, make sure to
be gracious and appreciative
of the feedback.
It's easy to be authentic when you
receive a positive review. But, even
with negative reviews, be sincere
when apologizing so that other
readers see you take pride in your
work and have true concern for the
oral health and wellness of patients.
When happy patients take time to
leave a review, make sure to thank
them personally, either in an email or
at their next appointment, for taking
the time to leave kind words about
Occasionally, you will get a false
review from a competitor or an
online troll. If this happens to you,
report the review and flag as false.
Most websites will work with you to
promptly remove false reviews.
Today, there are many places online
that patients can read and leave
reviews. We recommend gaining a
healthy mix of reviews across all
channels including your website,
Google My Business, Facebook
Business Page, and Yelp.
To learn more about how ProSites helps
dental practices manage their online reputation,
call ProSites at (888) 932-3644 or fill out the form.